Last updated: 8 October 2026

1. Who we are

The Claims Specialists UK Limited (“The Claims Specialists”, “we”, “us” or “our”) provides accident management and claims assistance services, including replacement vehicles, taxi and private-hire replacement vehicles, vehicle recovery, vehicle repairs and support in connection with road traffic accident claims.

Our contact details are:

For questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information we may collect

Depending on the services you request, we may collect and process information including:

• your name, address, email address and telephone number
• date of birth and identification information
• driving licence and vehicle registration details
• insurance policy and insurer details
• information about an accident, including the date, location and circumstances
• photographs, videos and other evidence relating to an accident or vehicle damage
• information about passengers, witnesses and third parties involved in an accident
• vehicle ownership, finance, hire and repair information
• correspondence, telephone calls, WhatsApp messages, emails and other communications with us
• information required to arrange vehicle recovery, repairs or a replacement vehicle
• claim information received from insurers, solicitors, repairers, engineers and other organisations involved in your claim
• payment or financial information where necessary
• website usage, device, IP address and cookie information; andinformation concerning injuries or medical treatment where this is relevant to a personal injury claim.Some information relating to health is classed as special-category personal data and receives additional protection under UK data-protection law.

3. How we obtain your information

We may obtain personal information:

• directly from you when you contact us, submit a form or instruct us
• during telephone, email, WhatsApp or other communications
• from another person acting with your authority
• from insurers, solicitors, repairers, recovery companies, engineers, hire providers and other organisations involved in your claim
• from witnesses or other parties involved in an accident; andautomatically when you use our website, subject to your cookie choices.

4. Why we use your personal information

We may use your information to:

• assess and manage your enquiry or accident claim
• provide accident-management services
• arrange vehicle recovery
• arrange inspections and vehicle repairs
• arrange replacement or credit-hire vehicles
• communicate with insurers and other parties regarding your claim
• refer or introduce you to an appropriate solicitor where legal assistance is required
• assist with personal injury claims where applicable
• verify identity, driving and vehicle information
• maintain records relating to our services
• respond to enquiries, complaints or disputes
• prevent and detect fraud or misuse of our services
• meet our legal, regulatory and compliance obligations
• manage and improve our website and services; andsend marketing communications where permitted by law.

5. Our lawful bases for processing

We only process personal information where we have an appropriate lawful basis.Depending on the circumstances, this may include\:Contract – where processing is necessary to provide services you have requested or to take steps at your request before entering into an agreement.Legal obligation – where we need to process information to comply with a legal or regulatory requirement.Legitimate interests – where it is reasonably necessary for operating our business, managing claims, preventing fraud, protecting our rights, improving our services or communicating with customers, provided those interests do not override your rights and interests.Consent – where we specifically ask for your consent, including certain marketing activities or where consent is otherwise appropriate.The ICO requires organisations to have a valid lawful basis for processing personal information and to select the basis appropriate to the purpose and relationship involved.

6. Health and injury information

Where your claim involves injury or medical treatment, we may need to process health information.We will only process this information where permitted by data-protection law.

Depending on the circumstances, this may include processing that is necessary for the establishment, exercise or defence of legal claims or where you have provided valid explicit consent.We will only use health information to the extent reasonably necessary in connection with the relevant claim or service.

7. Who we may share information with

Where necessary for your claim or the services we provide, information may be shared with organisations such as:

• insurance companies
• solicitors and other legal representatives
• vehicle repairers
• recovery operators
• vehicle engineers and assessors
• replacement vehicle and credit-hire providers
• medical agencies or medical professionals where relevant to an injury claim
• accident-management service providers
• fraud-prevention and identity-verification providers
• IT, CRM, communications and website service providers
• professional advisers
• regulators, law-enforcement bodies or public authorities where required by law; andother organisations where you have authorised us to share information.We only share information that is reasonably necessary for the relevant purpose.

8. HubSpot, communications and other technology providers

We may use third-party systems and service providers to manage enquiries, customer relationships, communications and website activity.These providers may process personal information on our behalf and are required to handle that information appropriately and securely.Our website may also use services supplied by companies such as Google, Meta and TikTok for analytics, advertising measurement or marketing, depending on your cookie choices.

9. International transfers

Some service providers may process personal information outside the United Kingdom.Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is permitted under UK data-protection law and that suitable safeguards are in place where required.

10. How long we keep information

We do not keep personal information for longer than reasonably necessary.The retention period will depend on factors including:

• the nature of the information
• the services provided
• the duration of a claim
• legal limitation periods
• insurance and accounting requirements
• regulatory requirements; andthe need to establish, exercise or defend legal claims.Information may therefore be retained after a claim has concluded where there is a lawful reason for doing so.

11. Telephone calls

Telephone calls may be recorded for training, quality, compliance, evidential and dispute-resolution purposes.Where calls are recorded, recordings will only be retained for as long as reasonably necessary for those purposes.

12. Marketing

We may contact you about relevant services where permitted by law\.Where consent is required, we will obtain it before sending marketing communications.You can opt out of marketing at any time by using the unsubscribe option provided or by contacting us.Electronic marketing to individuals is subject to the Privacy and Electronic Communications Regulations.

ICO guidance states that consent is normally required unless an applicable exception such as the customer “soft opt-in” applies.

13. Cookies and website analytics

Our website uses cookies and similar technologies.Some cookies are necessary for the website to function.

Other cookies, including analytics or advertising cookies, will only be used where permitted and, where required, after you have made your cookie choice.Further information is available in our Cookie Policy and through the website’s Cookie Settings.

14. Keeping your information secure

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.Access to personal information is restricted to those who reasonably require it to perform their duties.

15. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal information
• ask us to correct inaccurate information
• ask us to erase personal information
• request restriction of processing
• object to certain processing
• request transfer of information in a portable format
• withdraw consent where processing relies upon consent; andobject to direct marketing at any time.Some rights are subject to legal exceptions.To exercise a right, contact info\@claimsspecialists.co.uk.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so we can investigate.You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.The latest version will be published on this website.