If any complaint is made, it immediately transferred to Tom Carroll. We will provide our clients with a copy of our complaint’s procedure. This will let them be aware of how and whom they should make a complaint. Any complaint against the accident insurance procedure by any client will be taken seriously and will be resolved immediately.
Complaints can be sent to Nadeem Choudry by telephone 01582733222 or email at email@example.com. Any complaint received from a third-party agent should be directly raised to Tom Carroll.
The following complaint procedure is available on the company’s website and can be provided to every client upon receipt of a complaint. You can avail the quality services from our personal injury solicitors against any kind of road traffic accident.
You can submit a medical negligence claim and compensation claims including complaints either by email, telephone or any other form that is provided to you and all the complaints are regulated under the Compensation Act 2006. The complaints should be addressed to the Complaints Department.
Our department of accident claims management will provide their seamless support with whiplash compensation, accident compensation, injury compensation enabling you to reconstruct your lives. We provide rapid compensation settlement finalized through the compensation calculator.
We will then send you a confirmation email of acknowledgment about the complaint within five working days. This will be mentioning the person who is handling the complaint. This person will be authorized to directly handling and settling the complaint completely. Within eight weeks, we will send you either:
A- A final verdict with all the information regarding the complaint; Or
B- A reply which:
a- explains why we are unable to make a final response including the possible reasons for the further delay and the expected time of delivering the final response.
b- Let you know that you may need to transfer your complaint to the Legal Ombudsman if you are not satisfied with the response. It will also include the time frame and full contact details.